VoxTelefony Communications LLC — Refund Policy
Effective Date: March 2026
1. 30-Day Money-Back Guarantee
VoxTelefony offers a 30-day money-back guarantee on eligible subscription plans. If you are not satisfied with our services, you may request a full refund within 30 days of your initial purchase.
2. Eligibility
Refunds are available for:
- First-time subscription purchases (virtual numbers, eSIM plans)
- Monthly and annual subscription plans
- Credit purchases (within 30 days, unused credits only)
3. Exceptions
The following are NOT eligible for refunds:
- Usage-based charges (call minutes, SMS messages already sent)
- eSIM plans that have been activated or used
- Virtual numbers that have been assigned and used for more than 7 days
- Custom or enterprise plans
- Purchases beyond the 30-day window
- Services terminated due to violations of our Acceptable Use Policy
4. Processing Timeline
- Refund requests are processed within 5-10 business days
- Approved refunds are submitted to your original payment method
- Your bank may take an additional 3-5 business days to reflect the refund
5. Refund Method
Refunds are issued to the original payment method used for the purchase:
- Credit/debit card refunds via Stripe
- PayPal refunds to the original PayPal account
- Account credit (optional, at customer request)
6. How to Request a Refund
Contact our billing team at billing@voxtelefony.com with:
- Your account email
- Order/transaction ID
- Reason for refund
7. Subscription Cancellation
You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically issue a refund. Refund requests must be made separately within the 30-day window.
8. Contact
For refund inquiries: billing@voxtelefony.com